Refund & Return Policy

At SkinNova, customer satisfaction is important to us. Due to the hygienic nature of our skincare and beauty products, all sales are final.

1. All Sales Are Final

We do not accept returns or exchanges for change of mind, personal preference or incorrect product selection due to hygiene and safety reasons.

2. Damaged or Defective Products

If you receive a damaged, defective or incorrect item, please contact us within 48 hours of receiving your order.

Please include:

• Your order number.

• Clear photographs of the product.

• A brief description of the issue.

Our team will review your request and assist with an appropriate resolution.

3. Refunds

All purchases are non-refundable except where a refund or other remedy is required under applicable consumer protection laws.

4. Contact Us

For assistance, please contact our customer support team.

Email: help@skinNova.com

Thank you for understanding and choosing SkinNova!